Refund policy

If you received your product and there is an issue with that product, we will do what we can to correct any concern or problem with your product.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Within the 30 days a full refund will be subject to condition, but 99% of the time a full refund is provided. That 1% is for those bad apples that ruin the pie for everyone.

You’ll also need the receipt or proof of purchase to be eligible for a return.

To Submit a return request

You can email:

contact@whoopchickenexpeditions.com 

Or

Click the account profile icon in the store's navigation, or click here (returns) and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved and requires shipping, then you receive an email with
shipping instructions and a return shipping label. After the product is returned, you'll receive a refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discontinued / clearance items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.